Privacy Notice
Types of Information
("PieTech Account Data")
Examples
Financial Information
Bank account information and payment card numbers
Tax Information
Withholding allowances and tax filing status
Identity Information
Name, email address, postal address, signature, and phone number.
Passport number, driver's license number, Social Security number, Taxpayer Identification number, or other government-issued identification number.
Where additional verification is required and where you choose to share such information, photo identification, such as your passport or driver’s license in combination with a photograph facial scan and biometrics extracted from such image or other documents proving your identity or place of residence, including financial account statements, phone or utility bills.
Any other data you give us
Information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; information disclosed to the chatbots that operate on our Services; referrals; or any other actions you perform on the Services.
How we use PieTech Account Data
Why we process PieTech Account Data
Legal Justification
When you make a request to receive information about PieTech or our products we collect Identity Information that you provide to us.
Financial Information
Bank account information and payment card numbers
We use your Identification Information and your Financial Information to go through our identity or account verification process and to enable you to authenticate into your account once it is created. We share your Identification Information with identity verification vendors, including credit reporting agencies, wireless carriers, and others, to verify information that we collect. Our vendors cross-check the identity and financial data you give us. Your information is also screened against relevant sanctions watchlists.
To determine whether the Services are available in your country and to create your account with us and to meet our AML, "know your customer", background checking (see further below) and other compliance requirements.
Legal obligation. For example, "Know your Customer" and AML compliance requirements are governed by, among other laws, the Bank Secrecy Act (1970) (USA), the USA Patriot Act (2001) (USA), the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and associated regulations (S.C. 2000, Canada), EU Directive 2015/849 (AMLD IV) on anti-money laundering and terrorist financing, EU Directive 2018/843 (AMLD V) on anti-money laundering and terrorist financing and EU Member State implementing legislation such as the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended) (Ireland).
We use your Identification Information to deliver the information and support you request, including to deliver technical notices, security alerts, and support and administrative messages to you.
To communicate with you to fulfill our obligations under the Terms of Service.
Contractual performance
When you apply or sign up for a PieTech account or other Services, we collect all of the PieTech Account Data necessary to create your account and enable you to start fulfilling transactions.
To create and support your account with us, including displaying your transaction history including monthly account statements.
Contractual performance
We use your Identification Information to send you surveys and get your feedback about our Services.
To understand if the Services are helpful to you and to evaluate the effectiveness of any updates we provide.
Legitimate interest
We use your Identification Information to promote our products and Services to you.
To promote our products and services.
Legitimate interest or consent (where legally required for direct marketing contact).
When you provide feedback to us or answer our surveys.
To improve our services and to develop new products and services.
Legitimate interest
We use your Identification Information to personalise your use of our Services, for example, when you sign up for a PieTech account, we can associate certain information with your new account, such as information about other PieTech accounts you have had or currently have, and prior transactions you have made using our Services.
To improve your customer experience.
Legitimate interest and/or contractual performance.
Types of Information ("Usage Data")
Examples
Commercial Information
Information about the products and services you sell e.g., inventory, pricing and other data.
Location data, which includes the location of your device, and may in some circumstances include precise geolocation data
For more information and to learn how to disable collection of location information from your mobile device, please see below.
Internet or other electronic network activity information
Web browser and device characteristics. Information about how you use and interact with our Services. This includes your access time, "log-in" and "log-out" information, browser type and language, the domain name of your internet service provider, other attributes about your browser, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services.
Online identifiers
Information you use to log in to your account. Internet Protocol ("IP") address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, and other identifiers).
Professional or employment-related information
Information you provide about your business (e.g., appointments, staffing availability, and contact data) and your employees (e.g., job titles, payroll information, and hours worked and other timecard data).
Profile information - Inferences drawn from any of the information above to create a profile about you
These may reflect your preferences, characteristics, and behavior. For example, if you use a product or service after receiving a marketing communication about it.
How we use PieTech Account Data
Why we process PieTech Account Data
Legal Justification
We collect your Commercial Information from the devices you use when you interact with our systems and from the information that is associated with the transaction as captured on our databases.
This enables us to provide services to you that you have requested. This also enables us to protect the integrity of our Services and systems, and your, our, our customers', or your customers' rights or property. This also enables us to do internal research, measure, track, and analyze trends and usage, to improve our products and services, and, in the United States, to provide our products and services when instructed by your customers.
Contract performance, Legitimate Interests
We use your Commercial Information when you interact with our systems and when it is associated with a transaction. We combine this information with Identification Information as well as with risk signals.
This enables us to debug, fix service errors, investigate, detect, prevent, report or recover from fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities; or to otherwise help protect your account, including to dispute chargebacks on your behalf.
Contract performance (support and maintenance), Legal obligation (fraud or incident reporting), Legitimate interest (protect your account)
We may use your Commercial Information in connection with artificial intelligence technologies to generate personalized features for your business.
This enables us to provide the Services that you have requested that utilize these technologies.
Contract Performance
We collect your Internet or other electronic network activity information while you are using the Services using our website, web apps, and hardware and we combine this with your Profile Information.
This enables us to provide Services to you in compliance with regulatory obligations. This enables us to provide Services to identify any unusual activity on your account so as to detect and prevent fraud, and to debug and fix errors that impair how our Services function.
Legal obligation (fraud or incident reporting), Contract performance, Legitimate interest
We generate your Profile Information using our databases. We use your Profile Information to verify your identity, and to enhance our Services.
This enables us to engage in profiling and automated processing to verify your identity both directly and through the use of third party identification verification services (so we can confirm you appear to be who you say you are), improve our products and Services and develop new products and Services.
Our legitimate interests in verifying your identity and reducing the risk of fraud, as well as, where permissible, offering new and improved services to our customers that are likely to be relevant to their business in light of their Seller activity and the systems and processes they use.
We use your Geolocation data to determine whether we can provide you with Services and to customise our Services to your location.
This enables us to determine whether we can provide Services to you, and in what language, enables us to comply with applicable processor requirements, and other regulatory requirements, and also to combat fraud.
Contract performance (for Services in territories where we are authorised to conduct our business) Legal obligation (to comply with territorial restrictions)
Types of Information ("External Data")
Examples
Background Check Information
Credit report information.
Identity verification information.
Information about any person or corporation with whom you have had, currently have, or may have a financial relationship.
Credit, Compliance and Fraud Information
Account or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, wireless carriers, and personal reporting agencies.
How we use External Data
Why we process External Data
Legal Justification
We collect Background Check Information about you from background check vendors and we process this information using our anti-fraud and risk management systems.
This helps us verify your identity, do a credit check, prevent fraud and assess risk.
Legal obligation, Legitimate interest
We receive and exchange Credit, Compliance and Fraud Information using our credit management systems and processes.
As required under applicable laws, as part of any credit investigation, credit eligibility, identity or account verification process, fraud or risk detection process, or collection procedure.
Legal obligation, Legitimate interest
Types of Information ("Your Customers' Data")
Examples
Customer Device Information
Information about your customer's device, including hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device's interaction with our Services.
Customer Identification Information
Your customers' name; email address; mailing address; phone number; government-issued identification; or other historical, contact, and demographic information, and signature.
Customer Location Information
The location of your customer's device if they pay with Apple or Android Pay, or give their consent.
Customer Use Information
Information about how your customers interact with you using our Services, including access time, "log-in" and "log-out" information, browser type, history and language, country and language setting on your device, IP address, the domain name of your customer's Internet service provider, other attributes about your customer's browser, mobile device and operating system, features your customer uses, and the date and time of use of the Services.
Other Information You or Your Customers Provide
Information about how your customers interact with you using our Services, including access time, "log-in" and "log-out" information, browser type, history and language, country and language setting on your device, IP address, the domain name of your customer's Internet service provider, other attributes about your customer's browser, mobile device and operating system, features your customer uses, and the date and time of use of the Services.
Category of third parties with whom we share your personal information in order for you to receive the Services
Description of the services in question
Service support partners
We collaborate with the following types of third-party service providers to help us deliver, maintain, and enhance our services:
- Technology providers or potential partners to store data, supply software, or offer tools that support our services.
- Marketing or event providers who assist with running our advertising campaigns, contests, special offers, and other events or activities.
- Identity verification providers that help with fraud prevention and support our compliance with AML (anti-money laundering), "know your customer," background checks, and other regulatory requirements.
Partners
We may share minimal personal information (such as your business name) with potential partners who offer complementary or related services for your business. Additionally, we may share personal information with partners if we believe it is reasonably necessary to protect ourselves, users of our services, or the public from harm, fraud, or illegal activities.
We collaborate with partners who may receive compensation for helping us identify potential sellers interested in PieTech. If you were referred to PieTech by one of our referral partners, we may share limited commercial information about your use of PieTech, such as the date your account was activated and the volume of transactions processed, to provide reporting on the referral fees earned by the partner who referred you.
Other third parties who will receive your personal information
Why we share data with these parties
Law enforcement and other public and private agencies
We may disclose information if we believe it is reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or government request (e.g., from creditors, tax authorities, or law enforcement agencies in response to a garnishment, levy, or lien notice); (ii) establish, exercise, or defend our legal rights; (iii) enforce or comply with our General Terms or other relevant agreements or policies; (iv) protect the rights or property of our customers or ourselves, or ensure the security and integrity of our services; (v) investigate suspected or actual illegal activities; or (vi) protect us, our users, or the public from harm, fraud, or potentially illegal or prohibited activities.
To a subsequent owner, co-owner, or operator of one or more of the Services
To enable them to continue to run the Services after the change of owner or operator.
To others, at your direction
To carry out certain requests you make for us to share data.
